PixMenderOpen image toolService availability guide
Availability information for the PixMender web application, API, processing queue, storage and notifications.
Last updated
Web application and API
The public website and API are the entry points for uploads, account access and job management. If either is unavailable, wait briefly before retrying and avoid repeatedly submitting the same request without an idempotency key.
Processing queue
Image work runs asynchronously. A queued or processing state does not mean the job has failed; completion time varies with image size, the selected operations and provider capacity.
Uploads and results
Uploads and downloads use private, short-lived signed links. An expired link can be refreshed while the asset remains within its retention period. Image files and generated results receive a 24-hour expiry time; automated cleanup starts after expiry and retries storage failures until deletion succeeds.
Webhooks and email
Webhook deliveries are retried separately from image processing, so a delayed notification does not change the job result. Verification and payment emails may also arrive after the corresponding account event has completed.
Report a problem
Email [email protected] with the affected component, approximate time, job or request ID and a sanitized error message. Never include a password, session cookie, complete API key or private image in the first message.